Returns & Refunds Policy

The hCG Diet Australia provides a 14-day returns policy from date of purchase.

Do not sign in to the customer portal as once it is accessed, it is considered that you have opened the program and will not be eligible for a refund.

Products must be returned unopened and in the same condition it was received.

A refund will not be given until the goods have been returned undamaged.

We will not refund the cost of the outbound or return postage.

We will not refund if the return package is lost, or the goods are damaged in transit.
Please include a copy of your invoice, name, email address and phone number.

Refunds will be made within 7 days of receipt and will only be transmitted via the same means of payment.

Returns are to be sent to The hCG Diet Australia, PO Box 699, Banora Point NSW 2486

The hCG Diet Australia cannot be held responsible for any fees, delays, lost packages or other delivery issues that may result from incomplete or incorrect delivery addresses.

We cannot change the delivery address once we hand over the order to Australia Post.  Unclaimed packages will not be refunded and will usually be returned to us by Australia Post.

If your order is incorrect due to an error by The hCG Diet Australia, we will rectify the issue at no charge or refund in full.  Please, contact us immediately if the product is damaged so we can arrange a solution.

We are unable to offer a product refund if your healthcare professional has advised you to stop taking the product.  Please check with your healthcare professional before purchase, especially if you have a pre-existing condition.

We are here to help, so please don’t hesitate to send a message via our contact page if you have any questions.